Free standard delivery on orders over 60 €
During these unprecedented times, our courier drivers are doing their very best to get orders delivered to you as quickly possible, understandably they have advised that delays are to be expected.
We send all of our packages with a “track and trace” courier service, which allows your package to be tracked online.
- UK or Germany: 5.99 € (2-3 working days)
- Europe: 15.00 € (3-5 working days)
- UK: 6.99 € (next day)
- Germany: 13.00 € (next day)
If you’ve changed your mind about a Product and it’s within 60 days of receipt of your purchase, we’ll be happy to exchange it or give you a refund. All other aspects of our returns terms and conditions remain the same.
If you’ve changed your mind, or have decided to cancel your order you will receive a full refund of the price paid for the Products in accordance with our Refund Notice set out below.
You must take reasonable care of the Products while they are in your possession and you will be responsible for any loss we incur if you do not take reasonable care. All that we ask is that the returned product and packaging is sealed, hasn’t been used and is in a re-saleable condition.
Simply post the Product to BeOlea Ltd, Thierschstrasse 37, 80538 Munich, Germany (including a copy of the dispatch note). As the postal system is outside of our control, Products are returned at your own risk.
We will refund the price of the Products, our standard UK delivery and reasonable return costs incurred if you have:
- Cancelled your order in accordance with your legal rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or
- returned any unwanted Products to us within 60 days of your order; or
- notified us that you do not agree to a change in these Product Terms or in any related policies
If you don’t have the Dispatch Note, we’ll give you an E-Voucher to the value of the most recent selling price.
Any refund due to you will only be made to the same credit or debit card originally used (or in the form of other method of payment) by you to pay for your purchase. Any refund due will be processed no more than 14 days after we receive the Products.
If the Products are faulty, damaged in transport or mis-described, please return the product to us as soon as possible: E-mail us at email@example.com for a free Postage Return Label.
We will examine the returned Product and notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the faulty, damaged or mis-described Product.
Products returned by you because of a fault, damage in transport or mis-described will be refunded in full, including a refund of the delivery charges for sending the item to you.
If you’ve decided you’d like to exchange the Product and the product has not been used and seal remains unbroken, please let us know on the Dispatch Note with the returned Product. If you have not told us that you would like to exchange the Product, we will provide a refund.